Purchaser / Customer is responsible for confirming the order accuracy and contacting us immediately with any discrepancies or changes. All orders are fulfilled as soon as they are placed.
If you need to cancel an order, please call us immediately. Order cancellations must be initiated over the phone. Orders cancelled prior to being shipped will be assessed a 10% non-negotiable cancellation fee. Orders canceled after being shipped will be assessed a 25% restocking fee plus any associated actual freight charges, which typically differ from the invoiced amounts for freight.
If you need to return an order, you may return and/or exchange unopened and resalable cartons of flooring. Items must be returned within 30 days from delivery. Some may restrictions apply.
When you have your material, please open one box to inspect the material and make sure the correct material has been sent. Also observe any boxes or accessories for any damages. If you find any damages, please take pictures and contact our support team immediately.
We will accept returns on entire orders and partial orders with a 4 carton minimum. If you have fewer cartons, keep them in storage as extra material is handy for future repairs.
Your responsibilities include, but are not limited to:
Applicable cancellation or restocking fee.
Associated actual freight costs, which may be different from invoiced amounts.
Preparing material for successful return transit.
All costs for items returned without prior written authorization, including refused shipments.
All sales items are final and cannot be returned. Moldings are different, however, and can be returned as long as they are in good condition and adhesives may be returned as long as they are unopened.
For moldings, It would be ideal for you to bring in whatever you want to return if you are able to so that we can inspect them and give you a refund right away.
Flooring accessories: molding, trim and/or transition items.
Installation materials: adhesives and trowels.
Clearance and Odd Lot products.
All refunds will be processed within 15 days of return confirmation and will be refunded to the original method of payment. If you paid with cash your refund will be issued with a check and mailed via USPS.